Dear business partners, dear business friends

We hope that you have been able to gain a little strength and good inspiration in the company of your beloved ones over the Easter holidays, also and especially because of the currently challenging time.
 
It is a pleasure for us to see how active the connection with you has been over the past days and weeks, and how you have discussed with us projects that are to be implemented with good prospects, at least in the medium term. We have also been able to negotiate and successfully book some nice orders by working from our offices at home.

Our optimistic view of things is completed by a further around 100 registrations in our SmartConnect4UEcosystem.

https://ecosystem.smartconnect4u.biz/en/

We would like to take this opportunity to thank you very much for this!
By our letter dated 20 March we promised you to inform you once again about the continuation of our business operations:

• On April 20, we will restart our production at the locations in the USA, Slovakia and Germany, strictly following the recommendations of the Robert Koch Institute (RKI). 

• We fulfil all delivery obligations without exception and can offer you extremely attractive delivery times even under the current conditions.      

• The Indian location is closed for the next two weeks due to the strict lock-down regulations of the Indian government. We are closely following the conditions there in close cooperation with our local team.

• Business in China is picking up and we are back to ‘normal operations’.

• However, we are largely ruling out public contact with our customers, suppliers and in cross-location cooperation at all locations and are initially replacing this with the various web conferencing tools until June 12th, which are proving to be astonishingly efficient; this also applies to machine acceptance and process engineering tests, by the way.

• However, our customer service technicians can be deployed for locations that can be reached directly by car and are not affected by frontier closures, taking into account the RKI regulations that are also strictly applied in customer and overnight businesses. If this is not possible, the hotline and individual web service has been able to establish itself very well so far.

• Our webinar program, see attachment, which we have initially tested internally over the past two weeks, will be available to you and your employees from 27 April on – also linked to our Ecosystem.

Even if we know that some of you were and are personally strongly and partly also very tragically affected by the Covid19 pandemic, let us nevertheless turn the current necessities into opportunities and thus consider the crisis as an opportunity to emerge from it stronger. 
Our sincere thanks for your valued attention, stay well-disposed to us and – above all – healthy!

With best regards on behalf of the DESMA team

Yours

 
Martin Schürmann                             Dr. Harald Zebedin
       
                           Managing Directors