On just under 250 working days in 2021, 2,600 contacts with our customers took place here at our Customer Care Center (CCC) at the Fridingen site alone – and this with 2 employees on the hotline.

75% of the problems were solved via remote maintenance or by telephone. In the other cases, a service technician was sent directly to the site to provide rapid on-site assistance.

The possibility of increased ‘remote’ support brings, in addition to the positive environmental aspects such as CO² savings through fewer kilometers driven/flown, also advantages for our customers: because the saving of time, is in these cases a financial saving! In the event of production downtimes, a fast response time and rapid assistance are enormously important, as further production processes usually depend on the successful injection molding process.

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